Refund Policy

1. Scope and merchant of record

This policy covers plans, credit packs and paid generation or download entitlements. Creem is merchant of record for completed checkout transactions and administers the financial refund to the original payment method under its procedures. Magic QR Studio determines product usage and voluntary eligibility, subject to Creem's buyer terms and mandatory law.

2. Failed generation and credit restoration

If a paid generation fails before formal delivery, reserved credits are normally released automatically. Contact support with the work ID and attempt time if the balance is not restored. Restoring service credits is not the same as refunding money and does not remove statutory remedies.

3. Voluntary refund eligibility

• Duplicate charges, verified unauthorised transactions, a material service failure that cannot reasonably be corrected, or an unused refundable purchase lot may qualify.
• Used credits, successfully delivered outputs, completed downloads, expired plan benefits, user mistakes, changed preferences, unsupported third-party destinations, avoidable print/campaign costs and policy violations are normally not voluntarily refundable.
• Each request may include up to 10 eligible purchase lots. For a selected lot, the estimated amount is based on all unused remaining credits in that lot; those credits are frozen during review and a partial subset within the same lot cannot be selected.

4. EEA and UK withdrawal rights

Where applicable, a consumer normally has 14 days from conclusion of the distance contract to withdraw. The purchase-policy checkbox records agreement to the listed documents only and is not treated as a separate express request for early performance or digital supply. Any effect on a statutory withdrawal right is determined solely by applicable law and by whether all legally required conditions and confirmations were actually satisfied.

This policy does not treat acceptance of the purchase documents alone as a waiver or loss of a statutory withdrawal right. Statutory conformity, repair, replacement, price reduction, termination and refund remedies remain unaffected.

5. How to request a cancellation or refund

Use the billing/account refund controls where available or email [email protected] with the account email, order ID, transaction reference, purchase date, requested remedy, reason and relevant work IDs. A clear statement that you wish to cancel is sufficient where a statutory withdrawal right applies. Do not send full card details.

We may verify account ownership, order status, delivery and credit usage. Related credits or access may be frozen while the request is reviewed.

6. Model withdrawal form

You may, but do not have to, use this model: ‘To the operator identified on the Contact Support page: I/We hereby give notice that I/We withdraw from the contract for [product or plan], ordered on [date]. Consumer name: [name]. Consumer address: [address]. Account email and order ID: [details]. Signature (only if sent on paper): [signature]. Date: [date].’ Send the completed statement to [email protected] or the postal address on the Contact Support page before the applicable deadline.

7. Decision, amount and timing

Where mandatory digital-content or digital-service conformity rights apply, we will first bring the product into conformity within a reasonable time, free of charge and without significant inconvenience where that remedy is legally available and proportionate. If that is not done, applicable price-reduction, termination and refund rights remain available.

Where a valid EEA or UK withdrawal requires reimbursement, the refund will be initiated without undue delay and no later than 14 days after Magic QR Studio or Creem is informed of the withdrawal, using the original payment method unless the consumer expressly agrees otherwise and incurs no fee. Other approved cash refunds are submitted through Creem to the original payment method unless law or the provider requires another method. Provider, card-network and bank posting time after initiation may vary. We do not deduct fees or usage amounts unless permitted by applicable law and disclosed rules.

A denial states the principal reason and available support, appeal, provider or regulatory route. Voluntary refund decisions do not restrict mandatory consumer rights.

8. Chargebacks and payment disputes

Contact Magic QR Studio and Creem before initiating a chargeback where practical so the issue can be investigated. A chargeback or payment dispute may freeze related credits, refunds and account access while the payment provider reviews it. We may submit accurate consent, delivery and usage evidence. Nothing here prevents a lawful payment dispute or other mandatory remedy.