Terms of Service

1. Operator, agreement and order of terms

Magic QR Studio is provided by the operator identified on the Contact Support page, where the current legal identity, trading name, physical address, country and contact details are published. These Terms, the Acceptable Use Policy and the product-specific information shown before checkout govern your use of the service.

When payment is completed through Creem, Creem acts as merchant of record and legal seller for the payment transaction. Creem's buyer terms govern checkout, payment, tax, invoice, refund and chargeback administration; these Terms govern access to and use of Magic QR Studio. Mandatory law prevails over any inconsistent provision.

2. Eligibility, organisations and account security

The service is intended only for persons aged 18 or older who can enter a binding contract. If you use the service for an organisation, you confirm that you have authority to bind it. You may not use the service where prohibited by sanctions, export controls or other applicable law.

You must provide accurate information, keep authentication methods secure, promptly report suspected compromise and remain responsible for activity under your account except to the extent caused by our breach of duty.

3. Service description, functionality and compatibility

The service creates QR codes, GIF QR codes and barcodes from content and images you provide. The applicable product page identifies the principal features, credit cost, file limits, output options and availability period before purchase.

Scanning depends on cameras, decoders, devices, print quality, size, contrast, lighting, material and destination availability. Automated validation reduces risk but cannot guarantee universal readability, continuous destination availability or fitness for a particular campaign. Test every final output in its intended size, medium and environment before production use.

4. Your content, instructions and licence

You retain rights you lawfully hold in uploads, QR or barcode payloads, destination links and generated outputs. You grant the operator a limited, worldwide, non-exclusive licence to host, copy, inspect, transform, validate, watermark, transmit and delete that material only as reasonably necessary to provide, secure, troubleshoot and support the service, enforce these Terms, handle disputes and comply with law.

You confirm that you have all rights, notices, permissions and lawful bases needed for the content, people, personal data, trademarks, copyrighted works and destination links you submit. Do not upload confidential or regulated information unless the service expressly supports it and you have implemented appropriate safeguards.

If you use the service on behalf of a business and Magic QR Studio processes Customer Personal Data on your behalf, the Data Processing Addendum at /legal/dpa is incorporated into these Terms for that processing. It does not apply to account administration, billing, fraud prevention, security, legal compliance or other activities for which Magic QR Studio determines the purposes and means of processing as an independent controller under the Privacy Policy.

5. Generated outputs, intellectual property and traceability

Subject to third-party rights and applicable law, you may use generated outputs for lawful personal or commercial purposes. The service does not transfer rights in third-party images, fonts, marks or other source material and does not guarantee that an output is non-infringing or registrable.

Formal outputs may contain a non-visible technical watermark or work identifier for authenticity, abuse investigation, rights management and support. It is not intended to alter the visible design or disclose account details to ordinary scanners, but the operator may link the identifier to service records. Removing or defeating traceability controls is prohibited where done to conceal abuse or infringement.

6. Prices, merchant of record, plans and credits

Prices are shown in US dollars unless checkout states otherwise. Creem, as merchant of record, may calculate and collect applicable VAT, GST, sales tax or similar charges, issue payment documents and determine available payment methods. Review the final Creem checkout before paying.

Plans and credit packs are one-time purchases and do not automatically renew. A plan starts when payment entitlement is confirmed and ends on the displayed expiry date; unused plan credits expire with the plan. Credit-pack credits do not expire under the current product rules. Credits are a limited contractual service entitlement, are not money, are not transferable and have no cash value except where a refund is approved or law requires otherwise.

Paid generation normally reserves credits before processing and consumes them on successful delivery. A qualifying technical failure normally releases the reservation. Details are in the Refund Policy.

7. Consumer information, withdrawal and immediate digital supply

Before checkout, the service presents the main product features, price, credit amount, period, material limitations, required policies and the identity/contact route for the operator. The payment provider presents the final amount, taxes, payment method and order confirmation.

Where EEA, UK or other mandatory consumer law provides a cancellation or withdrawal period, those rights remain available unless and until the legal conditions for an exception are met. At checkout, you accept the current Terms of Service, Refund Policy and Acceptable Use Policy, and acknowledge that you have read the Privacy Policy and Cookie Policy. That checkbox is not treated as a separate request to begin performance early or as an acknowledgment that a statutory withdrawal right has been lost. After payment, the service sends a durable purchase and digital-delivery confirmation containing purchase information, the agreement time, the applicable legal version, links to the policies and a link to the versioned, immutable legal snapshot for the purchase.

Digital-content conformity, repair, replacement, price-reduction, refund and other mandatory remedies are unaffected.

8. Acceptable use, safety checks and third-party services

You must comply with the Acceptable Use Policy. We may inspect links and content using automated or manual safety measures and may block, quarantine or review material where reasonably necessary. Safety checks are not a promise that content or destinations are lawful or harmless.

The service relies on third parties for hosting, storage, authentication, email, security, content or URL safety and payments. Current provider categories are described in the Privacy Policy and Trust Center. Their outages, regional availability and separate terms may affect the service.

9. Suspension, termination and account deletion

We may proportionately restrict content, features, downloads, credits or accounts where reasonably necessary for unlawful activity, security risk, abuse, sanctions, non-payment, chargebacks, repeated infringement or material breach. Where practical and lawful, we will give the affected user a clear reason, identify the rule or legal basis relied on, and provide a meaningful opportunity to appeal or cure. Notice may be delayed or limited where necessary to protect an investigation, another person, service security or a legal obligation.

You may stop using the service or request account deletion at any time. Deletion and retained exceptions follow the Privacy Policy and Data Retention Policy. Termination does not erase payment obligations, lawful evidence or provisions that by their nature must survive.

10. Service standards, disclaimers and mandatory remedies

We will provide the service with reasonable care and skill. Except for express commitments and rights that cannot be excluded, the service is provided on an 'as available' basis and may be changed, interrupted or withdrawn. We do not guarantee uninterrupted operation, universal scanner compatibility, a particular business result or continued availability of a third-party destination.

During an applicable access or supply period, we will provide and identify security or functional updates reasonably necessary to keep the digital service in conformity. You should use a supported browser, apply relevant device or browser updates and follow reasonable update instructions; declining an informed necessary update may affect remedies only to the extent permitted by law.

Nothing in these Terms excludes statutory guarantees, conformity rights, remedies for digital content or services, or other non-waivable consumer protections.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profit, goodwill, opportunity or data, or failed print, advertising or distribution costs that could reasonably have been avoided by testing the output. For non-consumer claims, the operator's aggregate liability arising from the affected service is limited to the greater of the amount paid for that service during the preceding twelve months or US$100.

The limitations do not apply where prohibited by law, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer duties, or any liability that cannot lawfully be limited.

12. Complaints, governing law and disputes

Use Contact Support for service or purchase complaints, the Data Requests page for privacy rights or data-protection complaints, and the Complaints and Takedown page for illegal-content, intellectual-property, privacy, impersonation, phishing, malware or other rights reports. Include the account, order, work or exact content location and enough detail to investigate. Consumers retain the right to use courts, regulators, payment-provider procedures and dispute mechanisms available under mandatory local law, and no informal complaint step limits an urgent or non-waivable remedy.

For users acting in business and other disputes not governed by mandatory consumer rules, these Terms are governed by the laws of mainland China, excluding conflict-of-law rules, and the courts with jurisdiction where the operator is located have exclusive jurisdiction.

13. Changes, notices and general provisions

Material changes are published with a new effective date and legal version. We request renewed acceptance before a new version governs a new purchase where appropriate; changes do not retroactively authorise materially different data uses or remove accrued mandatory rights.

Electronic notices may be delivered in-product or to the account email. If a provision is unenforceable, the remainder remains effective. Delay in enforcement is not a waiver. You may not assign an account without permission; the operator may transfer the service as part of a lawful business transfer subject to applicable notice and privacy duties.